From jumping through hoops to feeling your voice matters – how did that shift?

Feeling that your voice matters "From a multi-step process just to get a pen,to feeling like your voice really matters, how was that change?" It was great because, I mean, my change,and I think the question refers to the change from Europcar to Bolt.

When I joined Europcar, it was a very, very old company.

It was a very consolidated company in the European market,Europcar had been the market leader since 1996,a leading company, very process-driven,very well structured, where people knew everything they had to do and how to do it.

If we wanted a pen, there was something on the Internet where we could check how to get one.

And I, coming from my own past experiences,loved all of that.

As someone who likes processes,that was, honestly, a great experience,and I learned a lot from it.

And my whole journey in that company,up until I became a manager,was amazing.

I was also lucky to have... I think we mirror those we encounter,I had two amazing bosses at Europcar.

I'd often go to his office to tell him,"I think we should fix this, this is wrong, too," and I'd come in with a whole list of what was wrong.

One day, I went into his office,and he said, "Stop, you're back again saying it's all wrong.” "Are you aware of how lucky you are?" SPACE TO SHINE If everything had been done, you could never shine.

The day I got a call from a headhunter telling me about Bolt,and I work in sales, I love sales,when I see someone who knows how to sell their product,I'm fascinated, and that was the best pitch I've ever heard.

It was a headhunter pitching Bolt,and in less than 30 minutes of conversation,actually less than 15 minutes,because she had a solid understanding of Europcar,because she also knew about me,because she'd already talked to one or two people about me,she had a solid understanding of Bolt,and she somehow knew how to touch all the points she knew would influence me,like starting something from scratch,having again a small experience like the one I had with my own companies,but inside a well-structured company,growing my own business,transforming mobility itself,having a real mission behind what I was doing,building a brand-new team again,and I said this when I got home:within 15 minutes I was completely convinced,and not because Europcar didn't offer me every condition to stay,I even had a career plan and loved everyone,and I love the people I worked with there,and I'm incredibly grateful,from the general manager down to the 14 people that worked with me,and I decided, "Either I fight against them,or I take this journey with them," and I was 39 and thought it was the perfect time to do it,and I'll continue to say this,it was the best career decision I've ever made in my life.

It was really rewarding,it was different for me,because I had to learn to handle a new kind of pressure,because I thought one thing,but then another person say,"Now let's see if that's really going to happen or not," "talk to ten more stakeholders," "no, no", "yes", "okay, go ahead",or "it's done"...

Because, objectively, they weren't big things,but there just wasn't that same weight.

And actually, within that well-established structure Bolt had around...

empowering people in a way so that everyone can add value,both individually and collectively,which came from a process I had never witnessed before,which helped me, because I came from that process,that is, I had seen it happen before,but now I was part of making it grow,I mean, very interesting, and it was really good.